City open for business
WINCHESTER City Centre Partnership and the NHCCI are working together in a bid to encourage more visitors to Winchester over the Christmas period.
Recent traffic congestion has affected some routes into the city, but Graham Love, City Centre Manager, believes that as a Christmas destination, Winchester is hard to beat.
He said: "The City Centre Partnership and Chamber want visitors and local people to know that Winchester is very much open for business. We appreciate that traffic can be heavy at peak times, but otherwise getting into and around Winchester is not a problem.
"We have been working closely with the local councils to keep delays to a minimum, and to ensure that the contracts already in place are managed effectively."
A number of steps have been taken to minimise disruption and it is intended to have the works substantially complete by mid-December at the latest.
The City Centre Partnership and Chamber of Commerce have launched a proactive public relations campaign to stimulate trade in the city centre. The campaign, which includes local press and radio advertising, runs throughout the Christmas period.
Barbara Bryant, NHCCI chief executive, said: "The campaign highlights the quality and choice which Winchester has to offer in its unique and historic environment."

Chancellor gets Chamber message
CHANCELLOR Gordon Brown was sent a strong message from the British Chambers of Commerce ahead of his Pre-Budget report, expressing the concerns of business.
Barbara Bryant, NHCCI chief executive, said: "The submission highlighted some very serious concerns amongst businesses regarding Government policy and its execution.
"Business is naturally concerned by the rise in employers’ National Insurance payments, at a time when Employers’ Liability Insurance premiums are at an all-time high.
"It remains a concern that these increased taxes will not result in the solution of the problems facing the public services, particularly in health and education.
"Business believes that funding alone is not the solution and there is growing concern that this is an escalating problem, which will result in tax increases for business."
Indications in the Chancellor’s speech on November 27 were that he had listened to some of the concerns expressed. Among the initiatives that were welcomed were:
* Local authorities will be allowed to keep additional rate income from the creation of new businesses
* There will be a formal review of employers' liability insurance
* Small businesses will be consulted on more exemption from VAT
* Training and management courses for small businesses will be expanded
* £60m will be spent over three years to promote enterprise in schools
Barbara Bryant commented: "Chambers made a forceful case to the Chancellor and there were some positive points in his speech which we look forward to being actioned."

British Chambers of Commerce Quarterly Economic Survey
THIS survey is conducted in partnership with BDO Stoy Hayward and the NHCCI.
Results are analysed locally and then fed into a national picture, informing agenda-setting meetings such as the Bank of England Monetary Policy Committee as well as influencing national and European governments.
In an attempt to obtain a higher response rate a number of companies have agreed to complete the survey and these will be contacted directly by the Chamber. If you have not been contacted, you can still participate by calling the chamber office on 01256 352275 or you can complete the questionnaire online at:
www.referenceline.com/chamber/nhcci
Your views count. It is anonymous, so why not spend a few minutes completing this survey?
Survey deadline: Wednesday, December 15

Chamber News & Events

Winchester’s Local Strategic Partnership moving forward
MEMBERS had the opportunity to hear Sheila Campbell, Leader of Winchester City Council, "Cutting though the words – getting to the actions" at the November lunch held at The Wessex Centre, Sparsholt College, reports Winchester area manager Dawn Gear.
Following an excellent lunch at Westley Court, the purpose-built conference venue at the college, Sheila Campbell explained that this strategy stemmed from a government initiative to ask people what they want from WCC in terms of delivery of services.
In order to deliver the wide range of requirements WCC needs partners, including traders and businesses.
On the day of the lunch many had experienced trouble on the main access roads in and out of Winchester owing to various maintenance programmes. An example of closer working with local agencies should mean that such programmes are co-ordinated and spread to create the least upheaval in the city. The partnership thus works together for the best outcome with the least pain.
The Local Strategic Partnership was launched at a recent conference and the support of local business is vital both in letting WCC know what business in the city needs and in helping to deliver those needs.
A successful amalgam of stakeholders can drive the city forward together and Sheila Campbell looked forward to a productive partnership with chamber members.
Jim Sawyer, Winchester Area Chairman, encouraged members to participate in the partnership and said that it represented an excellent opportunity for the voice of business to be heard in the city.
Members had the opportunity to view the facilities at Westley Court following the lunch. If anyone would like further information about facilities available at Sparsholt College they should telephone Eileen Bolton, Business Development Manager, on 01962 797259.

Business leaders lobby MP at breakfast briefing
A GROUP of 30 senior business leaders met local MP Andrew Hunter at the Chamber's Breakfast Briefing, hosted by Audleys Wood Hotel, reports Basingstoke area manager Karen Matthews.
Andrew Hunter reported on activity in Parliament and reiterated that he will continue as Basingstoke's Member of Parliament until the next General Election, which could be as late at June 2006.
Mark Ind, General Manager of Audleys Wood, welcomed guests to the hotel.
A wonderful full English breakfast was enjoyed by all while talking about their businesses and how local and national government policies affect them.
Barbara Bryant, NHCCI Chief Executive, said that issues of particular concern included recruitment of suitable staff, the high cost of housing in Hampshire and taxation burden – notably concerning pensions.
Closing the meeting, she thanked Mark Ind and Audleys Wood Hotel for hosting it and providing a wonderful breakfast.
Mark Ind also told members about Audleys Wood's new partnership with Dummer Golf Club, offering a ‘Stay & Play’ deal whereby guests can enjoy full hospitality at the hotel and free transport links to and from the golf club, including a full round of golf, all for one special price.
If you would like to host a future Parliamentary Breakfast, please contact Karen Matthews at the Chamber's Basingstoke office (01256 352275, email office@nhcci.co.uk) for further details.
Audleys Wood Hotel: 01256 817555, email audleyswood@thistle.co.uk

The Jungle comes to the Wessex
MEMBERS of Winchester Business Network were fortunate in having Leslie Spiers as their guest speaker at the October meeting.
Having enjoyed a very diverse and successful career, Leslie is now fulfilling his dream of combining extensive travel with running his management training and development company, Proem Consulting Ltd.
Leslie spent some time living with Maasai tribesmen in Kenya, and he drew on his experiences to compare the leadership qualities needed by tribal chiefs with those required by leaders of successful businesses. He also highlighted the key elements required for either a tribe or a company to succeed.
Leslie’s reputation lived up to expectations as his presentation was amusing and thought-provoking.
Leslie Spiers can be contacted on 023 8023 3617.
The latest meeting on November 27 took the form of a Christmas French wine tasting competition.
Ian MacDonald of the Wine Cru challenged members to identify wines from different areas of France – with a bottle of champagne for the winner. He was also kept busy taking orders for the choicest wines. Altogether a vintage evening to round off the year’s events.
Winchester Business Network is grateful to JCF Financial and Baker Tilly for sponsorship of its monthly meetings.

Another new benefit for members
OUTSTANDING Results Ltd is an established firm of Commercial Debt recovery agents which has been operating for over ten years in the UK. The firm's reputation has grown tremendously over the years and now covers all aspects of debt recovery, credit checking, tracing, process serving, asset checking and private investigations throughout the UK and around the world.
The company's aim is to recover your money in the shortest possible period of time. The firm does not use set letters and every debt is handled in its own unique manner depending on the need of the client and the reasons for non-payment.
The success rate is very high and the firm prides itself on the manner in which its commercial debt collection is dealt with, using tact and discretion, and thereby enhancing your company's image.
Non-payment of invoices is becoming ever more common with global trade growing and developing. No matter where your debtor is based, Outstanding Results is confident that the necessary procedures can be taken to trace your debtor and hold them accountable for their actions.
Credit checking is now an important part of business, and before going into business with anyone it is important to know as much as possible about the company. Credit checking is a fast, cheap and effective way of regulating who your clients are and highlighting their ability to pay when invoices fall due.
Chamber of Commerce members are offered competitive rates for credit checking, so to find out more about how you can reduce the risk to your company, contact Outstanding Results Ltd: tel: 023 8062 0055; fax: 023 8062 0020; email: Info@outstanding-results.com

Special focus on staff training

The strongest Linc…
LINC Business Solutions started in 1994 and are based at Liss in Hampshire. The company specialises in IT Training, Consultancy, Troubleshooting, Database Design, Internet Training and Personal and Management Training.
Linc has a reputation for excellence and this, says Karen Newton, can be noticed through delegates’ achievements and the quality of training.
Linc offers various levels of IT training from introduction to advanced or even tailored courses.
Training can either be on a ‘one to one’ basis, or group training. Each person’s training needs are analysed so that a high individual approach can be taken.
Linc will also offer a free training analysis to companies to ensure that each person is matched successfully to an appropriate training course.
Training can take place either at clients’ offices or in one of the Chamber’s conference rooms.
Linc Business Solutions: 0870 740 7937, sales@linc-training.co.uk, www.linc-training.co.uk

New training venue for Basingstoke
THALES Training & Consultancy, part of the Thales group has opened a new training facility in Basingstoke.
The centre is at Mountbatten House on Basing View and is easily accessible by car with ample on-site parking, and is a short walk from the railway station.
Previously located at Heckfield Place, the new facility has fully equipped IT training rooms offering a range of IT Applications, Management & People Development, Health & Safety and IT technical training.
Susan Howard, sales and marketing manager, said: "The company prides itself on offering courses to meet the needs of business.
"Our recently launched Senior Executive Development Programme is aimed at small and medium sized organisations. It offers modular based programmes covering topics on Strategic Planning and the Role of the Strategic Executive; also, our open programme gives smaller businesses the opportunity to train staff without prohibitive costs."
Susan emphasised: "Class sizes are kept small to ensure everyone receives the full attention of the trainer.
"And training is run in a relaxed style with plenty of hands-on exercises to reinforce learning."
If you would like to receive further details, call freephone 0800 163469 or visit the website: www.thales-trainingconsultancy.com

Assisting companies to ‘manage safely’
AS part of their complete programme for assisting companies to increase efficiencies through effective facilities management, Scott Wilson have been granted registration as a licensed provider for the Institution of Occupational Safety and Health (IOSH) course ‘Managing Safely’.
This is a programme required for those who have to manage safely and effectively in compliance with both their organisation’s policy and best practice in health and safety.
The course takes a proactive risk management-driven approach, being based upon:
* Identification and achievement of desired workplace behaviours
* Skills-based training with practical exercises
* Formal assessment of skills as well as the underpinning knowledge
* Best practice rather than legislation, allowing international delivery of training
Andrew Friedrich explained: "At Scott Wilson we put great emphasis on creating added value for companies on a range of property related matters.
"Incorporating Health and Safety training into our portfolio was a natural and very important progression. The training can be delivered in isolation or as part of a wider programme of services."
For further information, contact Andrew Friedrich on 01256 461161 or email: Andrew.friedrich@scottwilson.com

Courses run by Corporate Training
January 16 & 17: Finance for Non-financial Staff: Full fee £790 + VAT, NHCCI members £553 + VAT
February 3–5: First Line Manager Development: Full fee £1,195 + VAT, NHCCI members £836 + VAT
Venue: Yateley Lodge, Yateley
Contact: Corporate Training, 01252 862400

How would you cut red tape?
REGULAR readers will be aware of the campaign run by the Chambers of Commerce to reduce the burden of red tape on British industry.
Due heed has been taken of our concerns in certain quarters and the Better Regulation Task Force (BRTF) is asking businesses and the public for ideas on how to reduce the UK's red tape culture.
It has launched a study to investigate alternative approaches to arbitrary rules and is asking firms for their ideas on voluntary solutions and codes of practice which do not result in extra paperwork for managers.
David Arculus, BRTF chairman, said: "There is a certain love affair between Whitehall and direct state regulation. But this costs money and does not always achieve what the government hopes. That is why we need to look long and hard at alternative approaches."
Dr Penelope Rowlatt, who will chair the study, argues that voluntary structural reform within markets or the use of economic incentives and voluntary codes are preferable methods to use in some cases. Where these work, she claims, they would often result in a more efficient use of the UK's business resources.
"We are looking for ways of ensuring that people do the right thing in the first place rather than punishing them for doing the wrong thing after the event," she said. "Greater use of approaches other than direct state regulation should improve economic performance."
The study is due to report next May. If you would like to have your views aired to the team, please contact Paul Wallace-Stock at the NHCCI head office on 01256 352275.
Paul said: "We would like to hear of examples of voluntary agreements or incentives that could replace existing red tape."

Internet use or abuse: What is your policy?
WITH more than 75 per cent of small to medium-sized businesses having access to the internet, abuse of the facility by employees is becoming an ever-increasing problem.
New research has revealed that many smaller businesses are at risk because of flimsy disciplinary policies on internet and email abuse.
A report by the Cranfield School of Management shows that only 11 per cent have clear and explicit rules built into workers' contracts, while 27 per cent have no guidelines in place whatsoever. The remainder were recorded as having ‘some rules’ relating to email and web use, although in many cases these would not be enough to back up a disciplinary case.
Of those owner managers whose companies have access to the internet, most said they thought their employees spent between two and ten hours surfing the web or sending personal emails during the working week. Significantly, however, one in ten respondents admitted they had no idea how much time was being spent online at work.
Based on estimates that employees spend two hours surfing the web a week, small business owners in the UK lose 5.6 million working hours and – using an average salary of £8 an hour – £44.8 million every week.
These are surprising figures, which reveal a lack of awareness on the part of managers about the potential pitfalls of allowing free assess to the internet at work without clear guidelines.
Colin Barrow, head of the enterprise unit at CSM, said: "The most widely feared internet problem for bosses was workers accessing lewd and pornographic material online.
"However, while this is of concern, it ignores the wider cost to the business of time wasted surfing the net for personal reasons.
"Managers need to ensure that they have guidelines for the use of the internet, ensuring that controls for emails are just as tight as for written material."

Crippling cost of insurance
RESULTS of a nationwide survey of Chamber of Commerce members show that over 6 per cent of businesses and 9 per cent of manufacturers have been refused insurance cover altogether. Over a third of all businesses have been offered cover at higher cost with greatly increased deductible or excess.
The British Chambers of Commerce (BCC) is calling on the Government to take the lead on employers' liability insurance.
BCC is seeking an assurance from Government and the Association of British Insurers that businesses will not have to shoulder similar levels of increase next year and beyond.
Barbara Bryant, NHCCI chief executive, said: "This survey highlights the severity of the problem. The issue of soaring insurance premiums has been raised by our membership with increasing urgency and we will be working with BCC to lobby the Government to ensure advice and help to businesses is available now, to enable them to plan for further increases in good time, and demand a competition investigation into the refusal of some insurance companies to write cover for good risks."

Everything's coming up Tulips!
STAFF at Tulip Recruitment are celebrating achieving Investor in People accreditation in a record time.
Tulip applied for the accreditation in early September and, following an assessment against the Investors in People Standard on September 26, the accreditation was confirmed on October 7, just six weeks after their original application.
Managing director Denise Walker said: "Our staff are our greatest asset and we have worked extremely hard over the past two years to implement standard training and development procedures for them.
"It’s a wonderful achievement for the whole company to have that work recognised so quickly."
Hatty Stallard, manager of Tulip’s Basingstoke branch, said: "We were told that we have ‘a very supportive environment, exemplary standards in people development, communication, planning, action and commitment from the top’ – and as I have worked my way up to my present position, I can vouch for that!"
In addition to the Basingstoke and Camberley offices, Tulip will be opening their third branch in Reading in the New Year.
Tulip Recruitment: 01256 474571

People on the move
NIGEL APPLEBY has joined accountants and business advisers Tenon as their new Associate Director of Business Consultancy Services.
His role will be to offer existing and new clients advice and support in designing and implementing strategies to add value to their business.
Nigel will be based in Tenon’s Basingstoke office, but will also support other Tenon offices in Chandlers Ford, Windsor and the South-West.
He will be supporting Tenon’s newly launched product Directa 1-5tm which is designed to help business owner/managers to identify their goals and draw up and implement an understandable business plan.
He joins Tenon after working as Financial Director at CORGI for the last five years. Prior to that he had a variety of roles as Chairman, Managing Director, Commercial Director and Financial Director of both quoted and privately owned family companies in a multitude of business sectors.
For the last three years he has chaired Basingstoke & Deane Borough Council’s Local Business Partnership as well as being involved in the recent launch of the New Forest Council’s Business Partnership.
Kevin Lee, Director of Business Services, said: "We are delighted Nigel has joined our team at Tenon and we are certain he will add value to our consultancy service."
Tenon: 01256 370370, www.tenongroup.com

ANNIKA JONES has joined the Basingstoke office of Penningtons as a trainee solicitor.
She is beginning a two-year training programme to gain experience of the specialist areas of law practised by the firm, and will work in all its main departments.
She has just completed an induction course at the firm’s City office with nine other trainees.
Annika read Theology at Bristol University before taking the Law Society exams at the University of the West of England.
Born in Hampshire, she is a keen rider and rambler, and also likes to travel. She spent a long vacation in Sweden, learning Swedish, and has also travelled across the American south-west.
Jane Barham Carter, Penningtons’ Director of Studies, said: "Our comprehensive training programme will offer Annika the opportunity to develop into a capable lawyer."
Penningtons: 01256 407100

Trade Missions
NHCCI will be running a trade mission to Canada in May 2003, and will be circulating all local businesses on its International Trade contact list within the next three weeks.
If you would like to register an interest or receive further information, please call the NHCCI International Trade Centre, tel 01256 352275.
Any business interested in joining a trade mission to Malaysia or Korea in 2003 should also let the Chamber know. Black Country Chamber & Business Link are running five-day missions on February 24–28 (Malaysia) and March 10–14 (Korea).
If you would like to find out what trade missions are going where in 2003, check the BCC website on www.britishchambers.org.uk

Three join solicitors
BASINGSTOKE solicitors Clarke & Son have appointed two new solicitors and a conveyancer.
Elizabeth Groom joins the private client department specialising in wills and probate work. Michael Vaughan and Peter Brown join the residential property department.
Senior partner Robert Stober said: "Elizabeth and Michael are experienced solicitors in their own fields, and Peter is an experienced conveyancer. We are delighted to have them on board."
Clarke & Sons: 01256 320555

Accountants expand with new office
THE accountancy services firm of Chartreuse Calculations has opened a new office. Its address is: First Floor, Selwoods Building, Kiln Lane, Off Easthampstead Road, Bracknell, Berkshire RG12 1NA. Tel: 01344 300600, fax: 01344 300311, email: chartreusecalculations@btinternet.com
The Bracknell offices will be open from 7.30am to 3.30pm, Monday to Friday.
The Yateley office (tel 01252 876989) is open from 4pm to 7pm.
Caroline Davies said: "Any Chamber member contacting us is entitled to a free initial consultation, with no commitment, and 10 per cent discount off total fees over £125 plus VAT.
"All types of businesses are catered for and members are welcome to pop in for a chat. "
Chartreuse Calculations are members of the NHCCI, the Federation of Small Businesses, GBA and Sage Accountants Club, and approved by Hampshire Trading Standards Buy With Confidence Scheme.

Function room at Fox
THE Fox at Newfound, on the B3400 between Basingstoke and Overton, has a new Function Room which is open for business meetings and functions, as well as private parties and receptions.
The skittle alley is suitable for team-building and bonding events. Delicious food is served, with menus to suit, for up to 60 people.
Tel 01256 780493, fax 01256 782448.

Thriving club's future under threat
BASINGSTOKE Gymnastic Club, which is a member of the NHCCI, has a growing reputation as a creative and progressive club working with other charities, organisations and businesses in the Basingstoke community.
As a registered charity established in Basingstoke for over 30 years and regulated by a volunteer board of directors, it is one of the largest and most successful gymnastic clubs in southern England.
The club operates from a converted factory unit with a permanent core staff of five: four full-time and one part-time. These are backed up by 25 part-time and voluntary coaches and an army of volunteer helpers.
Every year more than 100,000 local people step over the threshold, as the club also provides a social structure for the families of members.
But now the future of this thriving club is under threat.
The club’s lease on its present facility ends in 2004 when the site is to be redeveloped. The club has no option but to move to new premises or close.
Joy Payne, Centre Manager, said: "There is no other local organisation or facility that could take 1,000 children or offer the facilities and specialised training that we do."
Although the club has the support of Basingstoke Council, it now has to raise a substantial amount of money by its own efforts, to go alongside any grants it hopes to receive.
Joy said: "The potential of the club to work in partnership with prospective sponsors is huge. We are particularly keen to build relationships with local businesses and organisations that may be interested in helping us financially, to share in our future successes and to develop a Community Gymnastic Club, which will enable us to expand and offer more to the children.
"We ask companies to consider being part of our future by contributing to and being part of our new premises."
If you can help secure the club's future or want more information, contact Joy Payne at the club on 01256 398434 or email: joybasingstoke.gymnasticclub@virgin.net

Actors in community role
THE team at the Haymarket theatre are delighted with the results of employing an ensemble of actors living and working in Basingstoke for five months.
Theatre manager Tim Wills said: "Having a creative resource at the heart of the operation has allowed us to project our work into the community better than ever before."
While the Haymarket team, with four of the acting ensemble, presented Kay Mellor’s A Passionate Woman in the theatre, the rest of the acting company toured a stunning multimedia adaptation of Margaret Atwood’s A Handmaid’s Tale to schools and colleges. During a break in this tour the company were invited to Berlin to take part in Germany’s prestigious Theatre for Younger Audiences project, an opportunity only made possible by having a company of actors in residence.
At the same time, another group of Haymarket actors presented a new education work in Milestones Museum for primary school groups and families. Participants had to solve a murder mystery through observation, use of artefacts and interrogation of suspects who were played by cast members in a variety of roles in Milestones’ streets, shops and businesses.
Now the company is back at the Haymarket for the Christmas production of Alice, A Musical, a surreal fantasy musical adapted by ensemble member Kate Dove. Even then the outreach work continues with members of the company contributing to story-telling events in Festival Place.
Theatre director Alasdair Ramsay said: "The addition of the group of actors to our staff for these past few months has given everyone a new dynamic and focus, which is beginning to be felt by our audiences as well."

Economics students gain insight into county’s role in boosting trade
MARK Torokwa, Business Support Officer with Hampshire County Council's Economic Development Unit, spoke to students studying on a first-year economics module at King Alfred's, Winchester.
Mark's role at HCC helps develop the county-wide business support network with particular focus on international trade.
His lecture gave an insight into all aspects of the Hampshire economy, from identifying business trends, business support, and the value of training institutions, to the establishment of databases and the promotion of business networks in the local, regional, European and international business environment.
Dr Paul Sheeran thanked the speaker for helping to support the balance of economic theory with the practical needs of business.
He said: "Economics is often viewed as an overly-theoretical discipline. The more we can demonstrate to students the practical benefit of studying economics the better.
"It is incredibly valuable to the academic community to get direct insight into the regional business environment through guest lectures and collaboration."

Young innovators experience world of work
TDC (Telecom Design Communications) Ltd, the specialist electronics components distributors who won the Basingstoke Business in the Community Award, hosted the four winners of the TDC Young Innovator of the Year Competition at their Basingstoke offices last month.
The Young Innovator of the Year Competition winners were announced in July at TDC’s tenth anniversary.
The aim of the Siemens and NatWest Bank sponsored competition was to ‘Make Machines Talk', with students invited to suggest innovative ways of using GSM technology.
Each of the winners was given a choice of four out of five areas in the company to visit: Accounts, Marketing, Sales, Stores and Technical. Once chosen, each student spent an hour with each department, gaining hands-on work experience.
Visitors to the Technical department helped to present a vehicle tracking demonstration. Equally, visitors to TDC's Marketing department were each able to produce their own web page on the company's live website (see www.tdc.co.uk/younginnovator.htm).
The winners were also treated to lunch with members of the TDC team.
At the end of the day all the students were presented with a certificate in recognition of their work experience.
Managing director Jerry Sandys said: "We are delighted to have our winners back with us to spend a day in business. We hope that through the competition and winners’ day, we have encouraged the students to consider the electronics industry as an inspired vocation."

International Trade Forum
The International Trade Forum met in Basingstoke on November 18 for its quarterly networking event.
The theme was ‘Managing Exchange and Interest Risk in a Volatile World’ – a topic close to the thoughts of many exporters and importers – and the guest speaker was Neil Pickard, Regional Treasury Manager of HSBC, who gave an excellent overview of the subject and pointers on how to deal with the risk.
The evening was hosted by Baker Tilly in their new offices at Springpark House, Basing View, and was sponsored by HSBC Bank plc.
The ITF, an initiative to support exporters, importers and cross-border traders in the South of England, was set up in 1995. Regular meetings are hosted by blue chip companies and organisations in the region that are committed to international trade.
As well as providing specialist speakers to talk on subjects that are very relevant to exporting companies, the Forum offers excellent networking opportunities for businesses.
Baker Tilly are the seventh largest firm of chartered accountants and business advisers in the UK and a leading adviser to entrepreneurial and growing owner-managed businesses.
Michael Blain, managing partner of the Basingstoke office, said they were delighted to host the ITF event and were especially pleased with the excellent turnout.
"We act for a considerable number of companies that trade overseas or indeed are foreign owned or have foreign interests," he said. "In addition, we have the ability to advise clients overseas both in respect of the UK tax legislation and our specialisation with overseas business. Also, through Baker Tilly International, we have a network of high quality accountants based in 60 countries throughout the world."
The ITF is closely associated with the NHCCI, Business Links Wessex and Berkshire, the Southern Area European Information Centre, the Government Office for the South East and Trade Partners UK.
For further information and membership enquiries please contact: John Harrocks, Secretary ITF, at the NHCCI, tel: 01256 352275, e-mail: john.harrocks@nhcci.co.uk

HSBC Economic Commentary:
Two out of three is not bad
At the time of going to press, we await with interest the Monetary Policy Committee's December meeting. Graham Bourns, Commercial Banking Manager for HSBC in Basingstoke, reflects on November's interest rate decisions around the world, and the knock-on effect for the UK's economic outlook.
In the UK, euroland and the US, interest rates have been at the top of the economic agenda in recent weeks. Meetings of the MPC, the ECB and the Federal Reserve took place within a 24-hour period spanning November 6 and 7. Although there were predictions that all three would make cuts, in the end it was only in the US that interest rates were reduced.
In both the UK and Europe, they were kept on hold for the 12th consecutive month, while the 0.5% cut in the US took rates to their lowest level for four decades.
Not since 1969–70 have rates in the UK been unchanged for so long. But the decision to stay at 4% was a hard one to call. In October, three of the nine members of the MPC were in favour of a reduction, and it was thought that there would be even more support for a cut in November.
Continuing concerns about the global economy and the impact on manufacturing were the main arguments in favour of an easing of policy. The fact that the Federal Reserve had cut rates the previous day was an additional downward pressure.
In the end, the MPC appeared to take the view that domestic demand was sufficiently strong not to need the additional stimulus of a rate cut. It is clear that even though there has been some cooling at the top end of the market, house prices are still rising strongly. According to Nationwide, the annual rate of house price inflation at the end of October was 24%. On the high street, moreover, retail sales volumes in the third quarter were nearly 5% higher than they were a year earlier. Although there are signs of a very gentle slowdown since the early months of the year, this is still a very robust performance. With retail sales accounting for around 40% of consumer spending, activity on the high street will contribute more than one percentage point to the economy's overall rate of growth this year.
With this buoyancy in consumer activity has come a further increase in borrowing. Figures for September show that consumer credit was rising at an annualised rate of over 17%, while lending secured on dwellings was rising by almost 14%. With borrowing expanding at more than twice the rate of incomes, and outstanding debt now approaching 110% of annual income, no further incentive is needed to encourage people to take on more debt. With base rates at 4%, the debt burden is affordable in the short term, but could impose a constraint in the medium term. In a low inflation environment, borrowings take longer to unwind and will limit the contribution consumers are able to make to economic growth in the future.
If consumer activity pointed to unchanged base rates, it was equally hard to see how lower interest rates could help manufacturing, the most fragile part of the UK economy. Representative bodies, such as the CBI, usually express disappointment when rates are not lowered, but it is not clear what would be gained by a cut. It is conditions in key export markets that matter most to British manufacturers, and lower rates here would do little to help.
This is why the Fed's actions were so important and the ECB's decision such a disappointment. With the US and euroland accounting for over two-thirds of the UK's exports, any policy loosening that stimulates demand in those markets would benefit British companies more than a rate cut by the MPC.
Perhaps, on the basis of its past record, the ECB's decision to leave rates unchanged was predictable. But, to many people, it was still perverse. Subdued inflation and faltering growth, with near stagnation in Germany, seemed to point to a rate cut to boost growth. The ECB, however, again asserted its independence of popular opinion.
In its defence, it can be claimed that many of Europe's problems, especially those in Germany, are to do with structural issues, such as labour market reform, taxation and pension funding. These require political solutions rather than lower interest rates, and there are few signs of such political actions being taken.
For the UK therefore, two out of the three decisions were helpful, with a cut in euroland rates probably only delayed by a month or two. These events have left the outlook for the UK unchanged, with growth next year close to trend (at around 2.5%), inflationary pressures remaining weak and claimant unemployment continuing at under one million. It might not seem very exciting, but viewed from New York, Tokyo, Paris or Berlin, it will look quite impressive.
If you would like to discuss how HSBC can help your business, please contact Graham on 01256 726086 (email: grahambourns@hsbc.com).

Mediation offers a real alternative
By Lorna Donnelly of Ability Plus
In today’s keenly competitive commercial world we are constantly under pressure to perform, and sometimes those pressures, directly or indirectly, cause disputes.
These may be between customers and suppliers; business partnerships; employers and employees – the list is almost infinite. When deadlock is reached, attitudes harden and become inflexible, valuable time is lost, disruption occurs and frustration sets in.
Following the breakdown of negotiation the immediate reaction is often to ‘see you in court’. But resorting to law is not always the best way of settling disputes. Going to court or tribunal can be lengthy, time-consuming, antagonistic and costly.
Even when cases settle out of court, as many do, valuable management time has been wasted, huge costs incurred and much goodwill lost.
There is, however, another way of resolving disputes – one that really works. Mediation offers a proven and effective way of resolving disputes quickly, and simply.
Mediation offers a viable alternative to confrontational litigation. The specific advantages of mediation are that it is confidential, quick, flexible, informal and, most importantly, cheaper.
What is mediation? It is facilitated negotiation through a third party. A trained and experienced mediator can assist parties to close the gap between their differences, paving the way to a mutually acceptable solution.
Mediation enables both sides to discuss, in private and ‘without prejudice’, solutions that incorporate practical, economic and workable considerations. Mediation achieves solutions that both sides can live with.
The process is consensual and therefore the parties are not at risk of being bound by an unfavorable outcome decided by a third party (as in a trial or tribunal). In mediation, the parties have full control over the process; it is they who decide the outcome.
What does a mediator do? A skilled mediator acts in complete confidence, as an impartial chairman, a catalyst, shuttling between the parties, helping them move from their opening positions towards one where both sides may be satisfied with the outcome.
The suggestion of mediation at the early stages of a dispute does not indicate a sign of weakness. On the contrary, it should be perceived as a constructive suggestion to save costs and seek an early resolution.
Considerable management time and stress is saved because in practice, mediation generally aims to be concluded in one day. Frequently, the day is concluded with the parties shaking hands and going away to implement the agreement.
Mediation works. Statistics available from both ACAS and private mediation providers indicates a success rate of between 90 to 94 per cent of all cases.
The DTI’s recent consultation paper ‘Promoting Workplace Conciliation’ recognised the growing use of mediation in all manners of disputes.
If you would like to know more about Mediation and how it can help you, please contact Lorna Donnelly at Ability Plus: 07786 932 007 or info@abilityplus.co.uk

Charity begins at home sellers
WATERFORDS estate agents closed their Christmas Shoebox Appeal after collecting more than 200 shoeboxes.
The boxes, filled with Christmas gifts for children, were collected at Waterfords offices on behalf of the Mustard Seed Relief Mission ‘Love in A Box’ Appeal, which asks people to make up a shoebox of gifts for disadvantaged children in other parts of the world.
"We would like to thank the people of Fleet, Yateley and the surrounding areas for their outstanding support," said Waterfords MD Brendan Cox.
"We have been absolutely overwhelmed by the generosity of the local community, with individuals, schools and nursery schools getting involved and bringing in their contributions."
Waterfords: 01252 622663

Don’t let that dream home in France turn into a nightmare
SALLY Osborn, who specialises in French legal matters at the Basingstoke office of Penningtons, helped to heighten the awareness of difficulties faced by Britons when buying property in France.
She was taking part in a conference organised by the Franco-British Lawyers Society.
The event, held at Cardiff University, included a five-scene role play in which the hidden traps that can be encountered by buyers were experienced by two English couples who fell in love with an idyllic French farmhouse.
The role play spotlighted the legal issues involved in the acquisition and was interspersed by academic discussion between an English solicitor and a French notaire on the French procedure for buying a property, and the legal implications that arise.
There are important differences between the French and English conveyancing system which could create substantial problems for people who are not aware of them.
Among the key discrepancies are that the contract is made at a much earlier stage in France than in England, a surveyor is rarely used, and the laws of succession follow different principles.
Sally, who has been advising clients on French property matters for over ten years, said: "An increasing number of UK clients are investing in France and it is important that they seek specialist advice to ensure that the process of buying their dream home in France does not turn into a nightmare."
Chamber members can gain the benefit of Sally’s specialist knowledge at the first Basingstoke lunch of the new year at the Apollo Hotel on January 21.
She will be joined by Charles Brooks, who is an Avocat à la Cour and heads Penningtons’ French unit.
Tickets cost £15 (£18 for non-members) and are available by calling Karen Matthews at the Chamber office on 01256 352275.

Inventor’s toy idea that keeps growing
"THE Chamber of Commerce – don’t you have to be a real business person to join?"
This was my response to a friend’s invitation to a Chamber networking evening in Winchester, writes Belinda Croft.
That was in the spring of this year when I was new to the world of business, albeit as the managing director of my own toy manufacturing company – justbtoys Ltd.
It all started with the seed of an idea conceived four years ago while bathing my two-year-old son. My idea, now known simply as the flower toy, is a joyful experience for children aged one to seven which has flowers that grow instantly when watered!
I explored the traditional inventors’ route for some time, looking for a toy company to take on the idea. Then in February 2001 I was selected as a finalist in the Female Inventor of the Year competition. By June of that year I had started to think about the possibility of creating a business.
At that time I exhibited at the Tomorrow’s World Live exhibition at Earls Court. My toy could not compete with the great scientific advances on display, but did prove very popular with children, teenagers and adults alike who had the chance to play with it.
As I talked about my ideas for going into business, people popped out of the woodwork. "What do you do for a living?" I asked a friend’s husband at a party. "I’m a plastics consultant," he said. "How interesting…!" I replied. My Finance Director turned up after I had done an interview at 7 o’clock in the morning on BBC Radio Solent.
Now justbtoys Ltd, trading as little-b, has become a reality. I have moved out of my kitchen into an office, I have a great team around me, and the flower toy is going to be ready in time for Christmas.
I am glad that I decided to go to that evening. I found a group of friendly, interesting and interested people who were supportive and made me feel good about my business aspirations.
"I am now a fully paid-up member and I am looking forward to showing off the toy and maybe making a few sales at the next Chamber event!"
Contact Belinda Croft: tel 01962 863957, email bcroft@little-b.com, www.little-b.com

Welcome to new members

Mrs Ellen O’Donnell of Camerons
Grove House, Lutyens Close, Chineham Court, Basingstoke RG24 8AG
Tel: 01865 882621. Chartered accountants
We are a firm of chartered accountants based in Oxford with a satellite office in Basingstoke. We have a tax department, payroll bureau, bookkeeping services and expertise in high-tech companies and start-ups. We offer a different approach to accountancy as we believe in helping clients on a daily basis and being interested in their business.

Tristram Cary of Getmapping Plc
Virginia Villas, High Street, Hartley Wintney, Hook RG27 8NW
Tel: 01252 849450. Aerial photography
Since April 1999, when light and weather has allowed, four specially equipped aircraft have been flying at over 5,000 ft, photographing every road, field and house. Over half a millions miles later, the first ever seamless aerial photograph of the country has been created, called the Millennium Map. This unique record of the country is now available to purchase as hard copy prints, in digital format on CD, or through the company's unique on-line delivery services, ImagExpress & ImagExpress Plus at www.getmapping.com. For further information on any Getmapping's services and products, telephone 01252 849450.

John Kind of John Kind Learning
9 Culver Road, Winchester SO23 9JF
Tel: 01962 856690. Business training
My company specialises in business learning – designing and presenting in-company, tailor-made programmes, especially in finance, business planning, process improvement and project management. There is a strong bottom line emphasis to improve results supported by one-to-one coaching. Blue chip clients include BAA, BP and the BBC.

Paul Cherubin of Corporate Computer Lease Plc
Fairfield House, Victoria Street, Basingstoke RG21 3BT
Tel: 01256 480500. IT financier

David Clifford of Link-Up Ltd
Wellington House, 40 Avenue Road, Farnborough GU14 7BL
Tel: 01252 371111. Business gifts and folders

Richard Newberry of Thermo Life Sciences Ltd
Unit 5, The Ringway Centre, Edison Road, Basingstoke RG21 6YH
Tel: 01256 817282. Laboratory supplier